Hosted Exchange Email

Unlike Google, Microsoft and self-serve email hosts, Raven delivers “full service Hosted Exchange”to small and mid-size businesses.

Plan Comparison	Standard	Advanced	Elite
Monthly Payment ( per user )	$11.00	$14.00	$19.00
Mailbox leasing Outlook License/Download  ( per user )	1	1	1
Mailbox Storage	25GB	Unlimited	Unlimited
Directory Link ( AD Sync )	Free	Free	Free
ActiveSync	Free	Free	Free
ActiveSync / Blackberry Remote Wipe	Free	Free	Free
Blackberry ( per device/monthly )	$12.00 Add-on	$12.00 Add-on	$12.00 Add-on
Additional Mailbox Storage (5GB increment)	$3.90  Add-on	Unlimited	Unlimited
Top Level Public Folder ( per top level folder )  with unlimited subfolders	$9.75 Add-on	1 Free	3 Free
Resource Mailboxes (per mailbox)	$5.85 Add-on	1 Free	3 Free
Company Disclaimer	$16.25 Add-on	Free	Free
MessageMirror Archiving	$39.00 Add-on	Free	Free
Additional MessageMirror Storage	$6.50 Add-on	$6.50 Add-on	$6.50 Add-on
Compliant Archiving Enablement	$39.00 Add-on	Free	Free
Retention Policies	Free	Free	Free
Wireless Policies	Free	Free	Free

The 4 big differences between Raven Exchange hosting and other providers.

1. "Full service" starts with our support team. At no cost, they migrate new customers’ email, contacts, calendars, and other resources to the Exchange hosting platform.
2. Raven Hosted Exchange is backed by a 99.999% uptime SLA.
3. Your company gets Exchange 2010 delivered from one of five datacenters.
4. Your employees can share email, calendars, public folders and more through Microsoft Outlook, their smart-phones, and web browsers all without the complexity of an on-premise Exchange server.

What's Included?

Raven Hosted Exchange is a fully-managed and supported service. We run the Exchange server infrastructure and all you have to do is connect to the service, wherever you are. The following features are included. You can also purchase our optional services.

• Large mailbox storage (25 GB per mailbox is included with a paid for option to upgrade for unlimited storage)
• Premium antivirus and anti-spam protection for each mail box account
• 99.999% uptime service level agreement, backed by five world-class datacenters and the company-wide SAS 70 Type II certification
• Free migration to Hosted Exchange 2010 for all new customers
• 24x7 support
• New Outlook Web App for access from any web browser
• Optional ActiveSync for your iPhone, iPad, Android, Nokia or Windows Mobile phone (Hosted BlackBerry available)

Optional Services

Our Exchange hosting customers can complement their service with optional features to address compliance requirements, increase productivity, and add administrative control.

Wireless email

Synchronize email, contacts and calendars with BlackBerry hosting or ActiveSync options. These options automatically "push" your important data to your iPhone, BlackBerry, Android, Windows Mobile or other device over the air.

Email Compliance

Assure basic or compliant email archiving. Enforce company disclaimers to meet legal requirements.

Secure Mail

Encrypt sensitive email, including contracts, financial statements and more.

Public folders

Get public folders, with unlimited sub-folders, for centrally accessing and sharing documents.

Resource mailboxes

Schedule resources such as meeting rooms, conference lines, projectors, and more.

Outlook 2010

Download Outlook 2010, the latest version, for each user. Free software updates included.

Office Communications Server 2007 (OCS 2007)

See free or busy status of your colleagues inside Microsoft Outlook and then talk to them via secure instant messaging. Raven hosted Office Communications Server (OCS) indicates user presence via green, orange and red indicators.

SharePoint

Collaborate and share documents online. Windows SharePoint Services integrates with Microsoft Exchange to allow central storage for documents. Keep data like Word or Excel files in a SharePoint site. Enable employees to securely access the files from any PC.

UserPilot

Sync your on-premise Active Directory with Raven. UserPilot can provide a single sign-on experience to your users for their hosted Exchange and on-premise applications. Instead of maintaining two sets of passwords to log in, your staff will need only one.

PST Manager

Upload, download and store PST files. This is useful for storing data related to ex-employees or old computers.

Security Features

At Raven, we consider security fundamental to the premium service we provide our customers. In fact, our business is predicated on our ability to offer a more secure environment than our customers could deploy themselves on-premise.

Data replication

In addition to regular backups, your Hosted Exchange 2010 data is replicated in real time from one set of premium hardware to another. This protects the critical information your business keeps within Exchange, even in the event of hardware failure or database corruption. It also enables Raven to rapidly restore the full functionality of your Exchange environment should an issue occur.

Multi-tenant platform security

Multiple redundant, enterprise-class firewall systems integrate firewall, VPN and traffic management to prevent unwarranted intrusions and ensure only authorized users have access to your Exchange environment. An intrusion detection system (IDS) is also used to detect malicious network traffic and computer usage that often cannot be caught by a conventional firewall.

Physical security

Your Exchange data is hosted in state of the art Datacenters with a great deal more in physical security than most IT organizations could ever afford. The Datacenters (four US-based, one UK-based) are closely monitored and guarded 24x7x365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the very latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors, and controlled ID key-cards. Security guards are stationed at every entrance to the site.

Email security and continuity

Raven offers a full suite of products that provides our customers with secure and always available email:

• Anti-spam: Exchange accounts include SpamStopper™, an advanced anti-spam software, to provide the ultimate in spam protection at no cost.
• Antivirus: comprehensive managed antivirus protection of all Exchange mailboxes, free of charge. This advanced software catches 99.999 percent of all viruses that could potentially infiltrate and harm your mailboxes and Exchange environment.
• Content filtering: Exchange customers can limit email content to comply with acceptable business use policies, company, state and federal communications regulations.
• Encrypted mail: Email between mailboxes on our system is natively encrypted. Clients can also use Secure Mail to communicate externally with military-grade encryption of email and attachments.

SaS 70 type II certification

Hosted Exchange SAS 70 Type II certified, not just at the datacenter level. This rigorous certification requires an independent auditor to validate, in their opinion, that the controls and processes in use are effective over its one year evaluation period.

PCI compliance

PCI compliant, this assures credit card payments processed through a hosted site are secure from fraud and data compromise.

Dedicated security staff and employee controls

There is a dedicated, full-time security staff, led by a Certified Information Systems Security Professional (CISSP) analyst. Every employee, regardless of their role, undergoes a rigorous background check. Employee access to passwords, encryption keys and electronic credentials is also strictly controlled.