Rate Sheets:

Data Network Services

Voice Network Services

Web Development

Application Development

SLA: Service Level Agreements

Remote Support: no commitment, pay by the hour...

Typical customer: Start up to small sized companies that need to expand their technical support capabilities. We offer the following:

Basic Support:
Standard Support:
Premium Support:

On-Site Support: no commitment, pay by the hour...

Typical customer: Start up to small sized companies that need to expand their technical support capabilities. We offer the following:

Basic Support:
Standard Support:
Premium Support:

SLA Support: Monthly services agreements

Typical customer: Start up to small sized companies that need to expand their technical support capabilities. We offer the following:

Basic Support:
Standard Support:
Premium Support:

Service level agreement or SLA: details

This is a part of our service contract where the level of service is formally defined. In practice, the term SLA is used to refer to the contracted delivery time (duration of the service) or performance. The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties. Each area of the service scope will have a "level of service" defined. The SLA will specify the levels of availability, serviceability, performance, operation, or other attributes of the service, such as billing. The "level of service" can also be specified as "target" and "minimum," which allows customers to be informed what to expect (the minimum), while providing a measurable (average) target value that shows the level of performance.